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Scared AI will email a customer something wrong?

The short answerNot if it's set up to draft, not send. A draft-first AI assistant writes the reply and leaves it in your drafts. You read it, change it if needed and press send yourself. The Gotts AI Set-up works this way, and one prompt pauses everything.
The worry

"What if it says something stupid?"

  • A wrong price goes to a customer
  • It replies to a scam email
  • It agrees a date you can't make
  • You lose track of what it's done
The outcome

You see everything before it goes.

  • Drafts onlyReplies wait in your drafts folder. You send.
  • Scam checksIt flags possible scams and fake invoices for you.
  • Hidden instructionsIt ignores instructions hidden inside emails.
  • Stop buttonOne prompt pauses everything. You can disconnect in a minute.
How it's solved

Safety switches set on day one.

Every Gotts AI Set-up includes three quick safety tests: it drafts rather than sends, it ignores a sneaky email, and it adds a task. A weekly safety check shows what it's connected to. For data questions, read is AI on email GDPR-safe?

AI can make mistakes. That's why you check before you send.

Questions

Straight answers.

Can AI send emails on its own?

Some tools can. The Gotts AI Set-up is configured to draft only, so you send.

What if it drafts something wrong?

Change it or delete it. Nothing goes out until you press send.

Can it spot fake invoices?

It flags emails that look like scams or fake invoices. Always check before you pay.

How do I stop it?

One prompt pauses everything, and you can disconnect it in a minute.

Read next

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Or call 07368 870437 or email alex@gottsconsultancy.com.